Customer Support Associate - Remote Work

Job Description:

We are looking for a dedicated Customer Support Associate to join our remote team at Alinma Tokio Marine Company. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a courteous and efficient manner - Resolving customer issues and escalating complex cases to the appropriate department - Providing product information and technical support to customers - Following up with customers to ensure their satisfaction and retention - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to improve customer service processes

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize tasks effectively - Hardworking and passionate about delivering excellent customer service - Strong decision-making skills and emotional intelligence

Benefits: - Free food - Free accommodation - Paid sick leave - Opportunities for career growth and development

Working Environment: At Alinma Tokio Marine Company, we promote a work-life balance and prioritize our employees' well-being. Our remote team offers a supportive and collaborative environment where you can thrive professionally.

Equal Opportunity Statement: Alinma Tokio Marine Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-22

If you are enthusiastic about providing top-notch customer support and are looking for an entry-level position in a dynamic and inclusive company, we encourage you to apply for the Customer Support Associate role at Alinma Tokio Marine Company. Join our team and help us deliver exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.