Customer Support Associate - Remote Work

Job Description:

Saudi Airlines is seeking a passionate and confident Customer Support Associate to join our remote team based in Riyadh, Saudi Arabia. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our valued clients. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide product information and guidance to customers - Process orders, returns, and exchanges - Collaborate with other teams to ensure a seamless customer experience - Document customer interactions and feedback for analysis and improvement - Uphold company policies and procedures in all customer interactions - Meet or exceed customer satisfaction and service level targets

Requirements: - 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Proficiency in Microsoft Office and customer service software - Ability to work independently and as part of a team - Planning and presentation skills - Ability to handle multiple priorities and meet deadlines - Passion for providing exceptional customer service - Confidence in dealing with challenging situations

Benefits: - Travel opportunities - Gym membership - Joining bonus

Working Environment: At Saudi Airlines, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we encourage open communication and feedback among team members.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.