Customer Support Manager - Remote Work

As the Customer Support Manager at Panda Retail Company, you will be responsible for overseeing all aspects of customer support operations remotely. Your main goal will be to ensure high levels of customer satisfaction and retention by effectively managing a team of customer support representatives.

Responsibilities: - Manage a team of remote customer support representatives, providing guidance, training, and coaching as needed - Monitor team performance and ensure that service levels and KPIs are consistently met - Handle escalated customer inquiries and complaints in a professional and timely manner - Develop and implement strategies to improve customer satisfaction and retention rates - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify trends and make recommendations for improvement - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 5 years of experience in customer support or a related field - Proven experience managing a remote team - Excellent communication and interpersonal skills - Resilient and confident attitude - Strong negotiation and adaptability skills - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Travel opportunities - Medical coverage - Profit sharing

Working environment: At Panda Retail Company, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in creating a supportive and collaborative work environment where team members can grow and thrive.

Deadline to apply: April 12, 2024

Equal opportunity statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.