Customer Support Manager - Remote Work

Job Description:

We are looking for a motivated and experienced Customer Support Manager to join our team at Zamil Industrial Investment Company. This is a remote position, based in Mecca, SA, and is a full-time role at the mid-to-senior level, requiring a minimum of 7 years of experience in customer support or a related field.

As a Customer Support Manager, your responsibilities will include:

- Managing a team of customer support representatives, providing guidance, support, and training as needed - Monitoring and analyzing customer support metrics to identify areas for improvement and implement strategies to enhance the customer experience - Handling escalated customer issues and complaints, ensuring timely and effective resolution - Developing and implementing customer support policies and procedures to streamline processes and improve efficiency - Collaborating with other departments, such as Sales and Product Development, to address customer needs and concerns - Conducting regular performance reviews and setting goals for the customer support team to drive continuous improvement - Staying up-to-date on industry trends and best practices in customer support to maintain a competitive edge

Requirements:

- Minimum of 7 years of experience in customer support or a related field - Strong leadership skills with the ability to motivate and manage a team - Confident and driven personality with a passion for customer service - Excellent time management and attention to detail skills - Experience with customer support software and CRM systems - Excellent communication skills, both verbal and written - Ability to work effectively in a remote environment

Benefits: - Medical coverage - Gym membership - Visa sponsorship

We are committed to fostering a diverse and inclusive working environment where all employees are valued and respected. We believe in equal opportunity for all and encourage individuals from all backgrounds to apply.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.