Customer Support Specialist - Remote Work

Our company, Hilton, is seeking a motivated and resourceful Customer Support Specialist to join our remote team in Jeddah, SA. As a leading hospitality brand, we are dedicated to providing exceptional service to our customers, and we are looking for individuals who are driven to exceed expectations.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide timely and accurate information to customers regarding products and services - Resolve customer complaints and issues in a professional and efficient manner - Collaborate with other team members to ensure seamless customer service experience - Keep detailed records of customer interactions and transactions - Continuously work to improve customer satisfaction and retention rates

Requirements: - 4 years of experience in customer support or a related field - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Resourceful and able to think on your feet - Driven to achieve and exceed goals - Cooperation and emotional intelligence - Proficiency in Microsoft Office and CRM systems

Benefits: - Company-provided equipment for remote work - Free food for remote employees - Training and professional development opportunities

Working Environment: At Hilton, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we provide a supportive environment for our team members to grow and thrive in their careers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.