Exams Assistant - Resource deployment - British Council

Exams Assistant - Resource deployment

Date: 15 Apr 2024

Location: Dammam, Middle East and North Africa, SA

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose:

The purpose of this role is to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other systems. This role will recruit and manage Examiners. The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.

Main Accountabilities:

Service delivery

• Maintaining up to date database of venue staff (contact details, training, performance)
• Point of contact for all venue staff
• Leading on effective implementation of Back Office Scheduling System across Exams products
• Organising and conducting venue staff performance management activities (spot checks, follow-ups)
• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures.
• Management of IELTS examiner quality and compliance through the Professional Support Network
• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles.

Customers/ Relationship and stakeholders

• Carries out instructions and requests from line manager and other managers efficiently and effectively.

Risk and compliance

• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

About You (essential requirements for the role):

• The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (B1 level).
• Experience on scheduling exams
• Handling examiners complaints and feedback
• 1 year working experience in operations environments OR fresh graduates.
• Ability to understand the compliance regulated procedures.
• Working in a team
• Working in a challenging environment against tight deadlines

Desirable requirements for the role:

• Prior experience and knowledge of PSN, IELTS examiners management
• Prior experience of venue staff – IELTS examiners documentation and allocation of duties as per compliance and PSN
• Fluency in Arabic

Further Information:

• Role: Exams Assistant - Resource deployment(40165)
• Number of positions: 1
• Location: Dammam, KSA
• Pay Band: 2 J
• Salary : Basic salary : 3530 SAR Transporation: 700 SAR and Housing allowance: 1300 SAR
• Contract type: Fixed term as per local labour law.
• Closing date: 28th April 2024 (23:59 Gulf Standard Time)
• Other: The role is open to candidates who have legal right to work and are loc ated/based in Saudi Arabia.

• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email confidential

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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