Field Service Engineer I Heavy Machinery & Service Sector

Job Description

Leverage your abilities and join the dynamic team of a leading Saudi Group operating across 14 sectors specializing in heavy machinery, industrial manufacturing, energy & utilities, financial services, transport, and hospitality.

Job Context: The service Engineer is responsible for carrying out accurate repairs in the allotted time frame, and diagnosing problems on all types of units he has been trained on (Machinery / Equipment / Engines).

The position involves:

• Troubleshoot and repair failures in the safest, quickest possible manner.
• Evaluate Parts for re-usability.
• Order Parts using correct and current micro-fiche etc.
• Return unused Parts on job completion to facilitate job closing and invoicing.
• Maintain his field vehicle if made available in a clean and presentable condition.
• Write Service or Job Reports on each job.
• Maintains good customer contact and relations (if applicable).
• Uses special tools in a safe respectful manner, reporting any damage or breakage immediately to his supervisor.
• Work overtime when required.
• Observe Company and safety rules at all times.
• willing and capable of passing on his skills to Trainees under his supervision, in line with his Department’s Traineeship program, or be receptive to being trained in coaching and assessing in the workplace
• Responsible for diagnosing problems on related machinery/equipment/engines.
• Responsible for solving the problem right the first time.

We are Looking for:

• Degree either in Mechanical or Electrical Engineering.
• Minimum 5 years of CAT dealership experience, the last 5 of which must have been in a specific area, i.e. Engines/General Bay or Transmission and Field Service experience.
• At least 5 years experience in Diesel Engine disassembly, assembly, troubleshooting, overhaul, low voltage control systems & medium voltage panels.
• Basic knowledge of auxiliary systems i.e. pumps, separators, boilers, etc
• Technical literacy on both electrical and mechanical aspects of the site work is necessary.
• Possess PC knowledge.
• Fluency in both English and Arabic
• Good communication skills, both written and verbal.