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- Serve as the primary point of contact for claimants, clients, and internal stakeholders regarding claim inquiries and resolution.
- Receive, review, and process financial claims submitted by clients, customers, or third-party entities.
- Verify the accuracy and completeness of claim documentation and supporting evidence.
- Analyze claims to determine eligibility, coverage, and appropriate reimbursement amounts.
- Maintain organized records of all claims, correspondence, and related documentation
- Generate reports on claim status, trends, and outcomes as required by management or regulatory bodies.
- Communicate with insurance providers, healthcare professionals, legal counsel, and other relevant parties to gather information and facilitate claim resolution.
- Collaborate with cross-functional teams such as finance, legal, and customer service to address complex claims issues and ensure timely resolution.
- Conduct audits and quality checks on claims processing activities to identify errors, discrepancies, or potential fraud.
- Ensure adherence to company policies, procedures, and regulatory guidelines governing claims processing and reimbursement.
- Stay updated on changes in regulations, industry standards, and best practices related to financial claims management.
- Resolve disputes or conflicts related to claim decisions through effective negotiation and problem-solving skills.
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Skills
Qualification Requirement
"Bachelor's degree in Finance, Accounting, Business Administration, or related field.
Prior experience in claims processing, insurance, finance, or a related industry preferred.
Strong attention to detail and analytical skills.
Proficiency in Microsoft Office Suite and claims management software.
Knowledge of relevant regulations and compliance standards