Head of Workplace and FM Management KSA

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in over 80 countries around the world, our more than 108,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com About JLL MEA Across the Middle East and Africa (MEA) JLL is a leading player in the real estate and hospitality services markets. The firm has worked in 35 countries across the region and employs over 1900 internationally qualified professionals across its offices in Dubai, Abu Dhabi, Riyadh, Jeddah, Al Khobar, Cairo, Casablanca, Cape Town, Johannesburg and Nairobi.
jll-mena.com JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include property and facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our vast multi-year relationships span clients across all industries including property investors and developers,, technology, industrial, financial services, public institutions, life sciences, and healthcare. We are looking for Head of Workplace and FM Management KSA
Job Summary: The Head of Workplace and FM Management KSA will provide leadership and oversee our account workplace management (FM) operations, PAM FM services, support FM consultancy and key transitions and Investor/Developer clients, and will support key client interactions, performance, and growth in KSA. They will support the ongoing growth discussions related to FM and the possible formation of JVs in the marketplace. The role is accountable for compliant FM operations and sustainable growth in line with business profit and cash targets in KSA in collaboration with EMEA leadership, local country, leadership and all JLL local /regional/global platform (HSSE, engineering, etc.) as well as corporate functions (HR, Sourcing, Legal etc.)
The candidate will provide indirect country leadership, for all platform/operational in country functions for our workplace management accounts and investor/developer client’s business. The Head of Workplace and FM Management KSA will have a dual reportioning line reporting line to Workplace Management / in country KSA leadership.
FM Account and FM platform leaders based in KSA will have a dotted line to the Head of Workplace and FM Management KSA to enable the active development and career management of all resources in KSA, facilitate awareness and engagement and ensure that we establish an active community across all Account based teams.
The Head of Workplace and FM Management KSA will be crucial in integrating our operations functions to provide a seamless and statutory compliant delivery experience for our account teams and customers in Country. The candidate is accountable to aggregate/own and drive a sustainable Workplace Management / FM growth strategy in strong collaboration with EMEA FM Leaders, sales & solution teams, operational teams and local JLL leadership. He/ She will be actively involved and commercially supporting sales and solution activities for FM opportunities from a local market perspective/context.
The Head of Workplace and FM Management KSA will also work with account teams, platform, and operations functions to drive operational excellence and service delivery innovation, adopt best practices, advance talent development and recruitment, and resolve operational issues impacting client relationships and account profitability. An outcome of this should be more efficient processes enabled by technology that reduces our cost to serve.
The Head of Workplace and FM Management KSA will also ensure account teams comply with HSSE, risk and other regulatory, compliance and operational programs. Through collaboration with accounts, sales and operations teams, the candidate will consolidate feedback on product feasibility, desirability, and viability for their Country. Working with operations leadership, they will ensure operations resources are directed to the right area of the business to solve the most critical account and customer problems. Whilst also leveraging operational resources to deliver scale through products and programs to support growth and expansion. Building an active Operations and Workplace Management community within the wider GEO and connected to the EMEA and Global FM and engineering networks provide Managing Agent services and specialist FM consultancy and related expert services in KSA.
The Head of Workplace and FM Management KSA will also function as the country-based Program Lead to establish new workplace management related business, e.g. the development of JVs, FM Consultancy, MA models and other FM capabilities. This includes collaborating with other key regional and platform SMEs and EMEA leadership to deliver the following: Key Responsibilities:
Operational licenses needed for all services – statutory compliant operations.
Recruitment strategy in alignment with HR and T&A
Oversees and supports the supply chain set-up in cooperation with central procurement and legal
Training and people development in strong collaboration with HR
Accountable for compliant Workplace Management and FM operations in KSA and sustainable growth in collaboration with EMEA and local country leadership, and all JLL local /regional/global platform (HSSE, engineering, etc.) & corporate functions (HR, Sourcing, Legal etc.)
Ensures compliance to local standards and global JLL SOP and JLL standards.
Monitors and actively supports local transition activities in collaboration with projects/account specific transition teams unlocking any local challenges (recruiting, sourcing etc.)
He/she will work with operations leadership to develop and run country communities, connecting our operations and on-account teams.
Main point of contact for and link to JLL Operations Teams and other corporate functions in KSA about JLL Workplace Management and FM entity related topics
The Head of Workplace and FM Management KSA will be member of the senior leadership team in KSA (Senior Director status) and will act as the knowledgeable go-to leader for our Workplace Management and FM services and accounts in country supporting local activities. He / She is the visible local JLL FM representative ‘face’ into the market (customers, partners, employees, government institutions and FM associations). Experience
Minimum of 15 years of progressive leadership experience in the property & facilities management market with excellent knowledge of masterplan development operations, Property & Facility Management consultancy, estate and community management, building services, asset management and new build FM services design and deployment.
Strong direct knowledge of the facilities management market in the Middle East, with minimum 5 years’ experience in KSA, including industry trends, regulations, and key suppliers and competitors.
Fluent in Arabic and English preferred
Experience of tenant and service charge management desirable
Proven experience in a senior leadership role within the real estate / construction or FM industry
Solid understanding of project management methodologies, processes efficiency, and industry best practices.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.This job has been sourced from an external job board.
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