IT Manager (Financial Industry)

Functional Duties :

• Run his field service organization to fulfil all requests and solve all incidents accurate and timely as agreed in defined contracts and SLAs/OLAs
• Develop, implement, and enforce cybersecurity policies and procedures to protect the organization's IT systems and data.
• Responsible for setup and management of the L1 local support according to standard SLA and operating hours – such support usually to be provided in the native language of the area serviced.
• Definition, implementation and adherence to appropriate measurements and metrics (KPIs, OKRs)
• Budget management and continuous cost control
• Manage the deployment of company's solutions to customers as agreed in the country implementation plans and revise these plans regularly with country business managers.
• Feedback the identified issues and problems from the markets to product management and engineering to improve the solutions.
• Organize and maintain the company's asset management and define corrective measurements in case of failure as required.
• Identify and contract of vendors for outsourced services.
• Continuous vendor management for all outsourced or else contracted services including but not limited to: SLA and KPI definition, performance, and cost improvement.
• Certify and approve product releases for operational readiness and define corrective measurements if quality standards are not met or product doesn’t meet market expectation.
• Contribute during the definition of company's processes and tools and enforce the rollout of standards and governance throughout all managed regions.

Create and drive an ethos of continual service improvement, proactively identifying and implementing improvements as necessary Qualifications and education requirements

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Master's degree preferred.
• Proven experience (5+ years) IT, with at least 2 years in a managerial or leadership capacity.
• Experience in Cybersecurity is a plus.
• Experience of developing and implementing ITIL best practices and KPIS with measurable true business-oriented results
• Experience of managing 3rd party and service providers including contract management

Clear ability to manage supplier performance and obligations