Live Chat Associate - Remote Work

Job Description:

Abdul Latif Jameel Co Ltd is seeking a motivated and dedicated individual to join our team as a Live Chat Associate in a remote work capacity. As a Live Chat Associate, you will be responsible for providing exceptional customer service and support through online chat channels. This role requires strong communication skills, attention to detail, and the ability to troubleshoot and resolve customer inquiries in a timely manner.

Responsibilities: - Respond to customer inquiries and provide support through live chat channels - Assist customers with product information, order tracking, and issue resolution - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify and escalate complex issues to the appropriate department for resolution - Proactively seek feedback from customers to improve service delivery

Requirements: - Resilient and reliable with a positive attitude - Strong people management skills and ability to work well in a team environment - Excellent communication and multitasking abilities - Proficient in typing and navigating online chat platforms - High school diploma or equivalent required - Experience in customer service or a related field is a plus, but not required

Benefits: - Retirement plan - Visa sponsorship - Employee discounts

Working Environment: At Abdul Latif Jameel Co Ltd, we believe in encouraging calculated risk-taking to drive innovation and progress. Our team is dedicated to providing exceptional service and support to our customers, and we are looking for individuals who are eager to grow and learn in a fast-paced environment.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Abdul Latif Jameel Co Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.