Account Support Manager

Job Description:

We are seeking a highly motivated and adaptable Account Support Manager to join our team at Saudi Ceramics in Medina, SA. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for providing support to our key accounts, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: - Manage a portfolio of key customer accounts, serving as the main point of contact for their inquiries and concerns - Build strong relationships with clients, understanding their business needs and providing solutions to meet those needs - Work closely with sales teams to ensure a coordinated approach to client management - Monitor account performance and identify opportunities for growth and improvement - Collaborate with internal teams to deliver exceptional customer service and support - Conduct regular account reviews and provide feedback to clients on their usage of our products or services - Provide on-site support for client visits and meetings as needed

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in key account management or customer support - Strong communication and interpersonal skills - Ability to work well under pressure and prioritize tasks effectively - Emotional intelligence and adaptability to handle challenging situations with clients - Proficiency in Microsoft Office Suite and CRM software - Fluent in English and Arabic (both written and spoken)

Benefits: - Competitive salary - Paid overtime - Vision insurance - Paid sick leave

Working Environment: At Saudi Ceramics, we thrive in a culture that embraces change and responds resiliently to challenges. As an Account Support Manager, you will have the opportunity to grow professionally in a dynamic and supportive environment.

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.