Call Center Assistant

Job Description:

Al Babtain Power & Telecommunication Co is seeking a confident and adaptable Call Center Assistant to join our team in Jeddah, SA. As an Associate Level position, the ideal candidate should have at least 3 years of relevant experience in a call center or customer service role.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Provide information about products and services - Take orders, process returns, and handle customer complaints - Maintain accurate records of customer interactions - Assist with administrative tasks as needed - Collaborate with team members to ensure excellent customer service - Make informed decisions to resolve customer issues in a timely manner

Requirements: - Bachelor's degree in a related field is preferred - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work well under pressure and in a fast-paced environment - Strong cooperation and decision-making skills - Proficiency in Microsoft Office applications - Knowledge of CRM software is a plus

Personality Traits: - Confidence in handling customer inquiries and resolving issues - Adaptability to changing situations and customer needs

Soft Skills: - Ability to work well with others and collaborate as part of a team - Strong decision-making skills to address customer concerns effectively

Benefits: - Life insurance coverage - Vision insurance benefits - Travel and spending expenses coverage

Working Environment: At Al Babtain Power & Telecommunication Co, we strive to align our work with a greater purpose, contributing to a meaningful mission of providing exceptional service to our customers.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: May 13, 2024

If you meet the requirements and are excited about the opportunity to join our team, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our dynamic team at Al Babtain Power & Telecommunication Co.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.