Remote Call Center Assistant

Job Description:

Kudu Company for Food and Catering is seeking a Remote Call Center Assistant to join our team in Mecca, SA. This fulltime position at the Associate Level requires a minimum of 4 years of experience in a similar role. The ideal candidate will possess the personality traits of being resourceful and motivated, as well as the soft skills of emotional intelligence and problem-solving.

Responsibilities: 1. Answer incoming calls and assist customers with inquiries, orders, and complaints. 2. Maintain a high level of customer satisfaction by providing excellent service and resolving issues in a timely manner. 3. Enter customer information and orders accurately into the database. 4. Follow up with customers to ensure their needs have been met and provide ongoing support as needed. 5. Collaborate with other team members to improve processes and enhance the overall customer experience. 6. Adhere to company policies and procedures at all times.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Proficiency in Microsoft Office and CRM software. 4. Ability to work independently and as part of a team. 5. Strong attention to detail and organizational skills. 6. Must have a quiet home office environment with reliable internet connection.

Benefits: - Life insurance - Employee discounts - Gym membership

Working Environment: At Kudu Company for Food and Catering, we strive to support our employees in their personal and professional development. We provide ongoing training and opportunities for growth within the company.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Kudu Company for Food and Catering is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.