Call Center Officer

Job Description:

Saudi Kayan Petrochemical Company is seeking a reliable and hardworking Call Center Officer to join our team in Mecca, SA. As a Call Center Officer, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving complaints, and providing exceptional customer service.

Responsibilities: 1. Answer incoming calls from customers and respond to their inquiries. 2. Make outbound calls to follow up with customers on previous interactions. 3. Assist customers with product information, orders, and troubleshooting. 4. Resolve customer complaints in a professional and efficient manner. 5. Escalate unresolved issues to the appropriate department. 6. Maintain accurate records of customer interactions and transactions. 7. Ensure customer satisfaction and retention through excellent customer service. 8. Meet and exceed performance goals set by the company. 9. Provide feedback to management to improve customer experience.

Requirements: 1. 4 years of experience in a call center or customer service role. 2. Strong communication skills and emotional intelligence. 3. Ability to work well under pressure and handle high call volumes. 4. Excellent problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office suite and CRM software. 6. High school diploma or equivalent required, college degree preferred.

Personality Traits: 1. Reliable: Dependable and consistently meets deadlines. 2. Hardworking: Willing to go the extra mile to exceed expectations.

Soft Skills: 1. Communication: Ability to effectively communicate with customers and colleagues. 2. Emotional Intelligence: Ability to empathize with customers and handle difficult situations with tact and diplomacy.

Benefits: 1. Profit sharing opportunities. 2. Travel and spending expenses covered. 3. Joining bonus for new employees.

Working Environment: At Saudi Kayan Petrochemical Company, we strive to build strong connections among our team members and treat each other like an extended family. We value collaboration, respect, and a supportive work environment.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Saudi Kayan Petrochemical Company is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.