Call Center Officer

United Electronics Company is seeking a skilled and motivated Call Center Officer to join our team in Riyadh, Saudi Arabia. As a Call Center Officer, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional customer service.

Responsibilities: - Managing inbound and outbound calls in a timely manner - Identifying customer needs and providing appropriate solutions - Building sustainable relationships and trust with customers through open and interactive communication - Keeping accurate records of customer interactions and transactions - Following communication scripts when handling different topics - Resolving customer complaints quickly and efficiently - Escalating unresolved issues to the appropriate department - Meeting personal/team qualitative and quantitative targets

Requirements: - Minimum of 3 years of experience in a similar role - Proven track record of providing excellent customer service - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Strong time management skills and ability to prioritize tasks - Creativity in problem-solving and dealing with challenging situations - Independent and motivated mindset - Soft skills in creativity and time management

Benefits: - Medical coverage - Training & professional development opportunities - Joining Bonus

Working environment: At United Electronics Company, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering high-quality services to our customers while fostering a culture of growth and development.

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer. We value diversity and inclusivity in our workplace and encourage qualified individuals of all backgrounds to apply.

Deadline to apply: May 31, 2024

If you meet the requirements and are looking to join a dynamic team in the tech industry, we encourage you to submit your application for the Call Center Officer position at United Electronics Company in Riyadh, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.