Call Center Representative

Job Description:

Panda Retail Company is seeking a dedicated and experienced Call Center Representative to join our team in Jeddah, SA. As a full-time Associate Level employee, you will be responsible for providing exceptional customer service and support through phone calls, emails, and live chat interactions.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner. 2. Resolving customer complaints and issues efficiently and effectively. 3. Providing information about products, services, promotions, and company policies. 4. Documenting all customer interactions and maintaining accurate records in the database. 5. Collaborating with other departments to ensure customer satisfaction and problem resolution. 6. Following up with customers to ensure their needs have been met and issues resolved. 7. Proactively identifying and recommending improvements to enhance the customer experience.

Requirements: 1. Minimum of 2 years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in Microsoft Office and CRM software. 5. Independent and reliable with a strong work ethic. 6. Highly adaptable and creative problem-solving skills.

Benefits: - Disability insurance - Visa sponsorship - Company equipment

Working Environment: At Panda Retail Company, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to promoting a supportive and collaborative work environment where every employee can thrive.

Deadline to Apply: April 5, 2024

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.