Call Center Specialist

Job Description:

Saudi Telecom Company is seeking a highly motivated and customer-focused Call Center Specialist to join our team in Medina, SA. As a Call Center Specialist, you will be responsible for providing exceptional customer service through inbound and outbound calls, emails, chat messages, and other communication channels. You will assist customers with inquiries, technical support, account management, and issue resolution, ensuring a positive customer experience at all times.

Responsibilities: - Handle a high volume of incoming calls and inquiries in a professional and efficient manner - Provide accurate and timely information to customers regarding products, services, and promotions - Troubleshoot and resolve customer issues and complaints with empathy and understanding - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Document all customer interactions and follow-up as necessary - Collaborate with team members and other departments to ensure customer needs are met - Meet or exceed performance goals and targets set by the company

Requirements: - Minimum of 4 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong interpersonal skills and ability to work well in a team environment - Adaptable and able to handle high-stress situations with a positive attitude - Energetic and enthusiastic about helping customers and resolving issues - Experience with people management and teamwork - Knowledge of telecommunications products and services is a plus

Benefits: - Vision insurance - Remote work flexibility - Travel & spending expenses reimbursement

Working Environment: At Saudi Telecom Company, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We strive to create a culture of belonging where everyone has the opportunity to thrive and succeed.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workforce where all individuals are welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.