Chat Support Assistant

Job Description:

We are looking for a Chat Support Assistant to join our team at Zain Saudi Arabia in Mecca, SA. This is a full-time entry-level position with a focus on providing exceptional customer service through chat support. The ideal candidate will be adaptable and energetic, with strong analytical and decision-making skills.

Responsibilities: - Respond to customer inquiries and resolve issues via chat support in a timely and professional manner - Assist customers with account inquiries, technical support, and product questions - Provide accurate information and solutions to customer problems - Escalate complex issues to the appropriate team members for further assistance - Maintain records of customer interactions and transactions - Work collaboratively with other team members to ensure customer satisfaction - Meet and exceed customer service goals and targets

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Strong analytical and decision-making skills - Ability to work in a fast-paced environment - Previous experience in customer service or a related field is a plus but not required - High school diploma or equivalent

Benefits: - Dental insurance - Relocation allowance - Remote work flexibility - Promote work-life balance and employee well-being

Deadline to apply: 2024-05-31

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.