Remote Chat Support Associate

Job Description:

As a Remote Chat Support Associate at Sipchem, located in Jeddah, SA, you will be responsible for providing exceptional customer service through online chat support. This full-time position at the Associate Level requires at least 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide solutions through online chat support in a timely and professional manner - Troubleshoot technical issues and escalate complex problems to the appropriate teams - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure excellent customer service - Stay updated on product knowledge and industry trends to better assist customers - Adhere to company policies and procedures to uphold quality standards

Requirements: - Adaptable and able to thrive in a remote work environment - Driven to exceed customer expectations and achieve goals - Attention to detail to accurately address customer needs - Cooperation and teamwork skills to collaborate effectively with colleagues - Excellent communication and problem-solving abilities - Proficiency in using online chat platforms - Strong multitasking skills to handle multiple customer inquiries simultaneously

Benefits: - Gym membership to promote employee well-being - Training and professional development opportunities for career growth - Medical coverage for peace of mind

Working Environment: At Sipchem, we promote work-life balance and prioritize employee well-being. Our remote chat support team operates in a supportive and collaborative environment where your contributions are valued.

Deadline to Apply: 2024-05-22

Equal Opportunity Statement: Sipchem is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.