Chat Support Manager - Work from home

Job Description:

We are seeking a motivated and experienced Chat Support Manager to join our team at Saudi Telecom Company. This is a full-time, work-from-home position located in Medina, SA. As a mid-to-senior level professional with at least 8 years of experience in customer support, you will be responsible for managing a team of chat support agents to ensure the highest level of customer satisfaction.

Responsibilities: - Supervise and coach a team of chat support agents to provide excellent customer service through online chat platforms - Monitor chat interactions to ensure quality and accuracy - Develop and implement training programs to enhance the team's performance - Analyze chat support data to identify trends and opportunities for improvement - Collaborate with other departments to address customer concerns and provide solutions - Maintain a positive and supportive work environment for the team

Requirements: - Bachelor's degree in a related field - 8+ years of experience in customer support, with at least 2 years in a managerial role - Proven track record of meeting and exceeding customer service metrics - Excellent communication and problem-solving skills - Resilient and driven personality traits - Strong time management and cooperation skills

Benefits: - Paid overtime opportunities - Training and professional development programs - Remote work flexibility - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-13

Join our team and make a difference in the world of customer support! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.