Chat Support Officer

Job Description:

As a Chat Support Officer at SABIC, you will be responsible for providing exceptional customer service through online chat platforms. Your primary role will be to assist customers with their inquiries, provide product information, resolve issues, and ensure customer satisfaction. You will be the first point of contact for customers seeking assistance, therefore, excellent communication skills and a friendly demeanor are required.

Responsibilities: - Respond to customer inquiries and provide support through online chat platforms - Assist customers with product information, troubleshooting, and issue resolution - Maintain a positive and professional attitude towards customers at all times - Document customer interactions and feedback for analysis - Collaborate with other team members to ensure a seamless customer experience - Stay up to date on product knowledge and company policies - Handle customer complaints and escalate issues as needed - Meet or exceed performance metrics related to customer satisfaction and response times

Requirements: - A minimum of 2 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Energetic and dedicated personality traits - Strong decision-making abilities and emotional intelligence - Ability to multitask and work in a fast-paced environment - Proficiency in using online chat platforms and customer service software - Willingness to work flexible hours, including weekends and holidays

Benefits: - Free accommodation for out-of-town employees - Retirement plan for long-term financial security - Travel and spending expenses for work-related trips - Opportunity to work in a dynamic and supportive environment that encourages growth and development

Equal Opportunity Statement: SABIC is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

If you meet the requirements and are ready to join a leading company in the industry, apply now to become a Chat Support Officer at SABIC in Riyadh, SA. The deadline to apply is June 27, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.