Chat Support Officer - Work from home

Job Description:

We are seeking a Chat Support Officer to join our team at Saudi Arabian Fertilizer Company. This is a full-time remote position based in Riyadh, SA, with the responsibility of providing high-quality customer service via online chat. This role is suitable for entry-level candidates with at least 1 year of experience.

Responsibilities: 1. Responding to customer inquiries and providing support through online chat. 2. Troubleshooting customer issues and finding solutions in a timely manner. 3. Collaborating with other team members to ensure customer satisfaction. 4. Following company policies and procedures to maintain a professional work environment. 5. Documenting customer interactions and feedback for future reference. 6. Demonstrating excellent communication skills to effectively engage with customers.

Requirements: 1. Independent and driven personality traits to work effectively in a remote setting. 2. Strong negotiation and problem-solving skills to handle customer issues. 3. Ability to work efficiently under pressure and meet deadlines. 4. Proficient in using online chat platforms and customer service software. 5. High school diploma or equivalent qualification.

Benefits: 1. Profit sharing opportunities for eligible employees. 2. Parental leave for new parents to balance work and family responsibilities. 3. Disability insurance coverage for unforeseen circumstances.

Working Environment: At Saudi Arabian Fertilizer Company, we value continuous learning and adaptation to keep up with the rapidly changing world. Our remote team members have the opportunity to enhance their skills and grow professionally in a supportive environment.

Deadline to Apply: The deadline to apply for this Chat Support Officer position is May 13, 2024.

Equal Opportunity Statement: Saudi Arabian Fertilizer Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.