Chat Support Representative - Work from home

Job Description:

Almarai Company is seeking a motivated and self-driven Chat Support Representative to join our team. As a Chat Support Representative, you will be responsible for providing excellent customer service through online chat platforms. This is a remote work from home position based in Mecca, SA.

Responsibilities: 1. Respond to customer inquiries and resolve issues through live chat. 2. Provide product information and support to customers. 3. Assist customers with order tracking, returns, and exchanges. 4. Collaborate with other departments to address customer needs effectively. 5. Maintain accurate records of customer interactions and transactions. 6. Meet customer service metrics and goals. 7. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of 4 years of experience in customer service or related field. 3. Strong communication skills and ability to multitask. 4. Driven and adaptable personality traits. 5. Proficient in research and negotiation soft skills. 6. Excellent problem-solving skills. 7. Ability to work independently and as part of a team. 8. Must have a quiet and professional workspace for remote work.

Benefits: 1. Free accommodation for employees. 2. Paid overtime opportunities. 3. Remote work flexibility. 4. Opportunities for career growth and development. 5. Promote work-life balance and employee well-being.

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: May 31, 2024

If you meet the requirements and are ready to join a dynamic team, apply now to become a Chat Support Representative at Almarai Company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.