Remote Client Service Assistant

Job Description:

We are seeking a passionate and dedicated Remote Client Service Assistant to join our team at Zamil Industrial Investment Company. As a Remote Client Service Assistant, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. You will work closely with our clients to address any inquiries or concerns they may have, as well as assist in resolving any issues that may arise.

Responsibilities: - Communicate with clients in a professional and courteous manner to provide assistance and support - Manage client accounts and maintain accurate records of client interactions - Collaborate with internal teams to address client needs and ensure timely resolution of issues - Identify opportunities for upselling or cross-selling additional products or services to clients - Stay up-to-date on product knowledge and industry trends to better assist clients - Provide feedback to management on ways to improve the overall client experience

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills, both verbal and written - Excellent problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Innovative thinking and strong negotiation skills - Passion for delivering exceptional customer service

Benefits: - Paid Time Off (PTO) - Joining Bonus - Remote work flexibility - Opportunity to grow and develop within the company

Working Environment: At Zamil Industrial Investment Company, we empower our employees to take ownership of their work and make impactful decisions. We believe in creating a collaborative and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital status, disability, or any other protected status. We are committed to providing a diverse and inclusive work environment for all employees.

Deadline to apply: June 27, 2024

If you are a motivated individual with a passion for customer service and innovation, we would love to hear from you. Join our team and be a part of our exciting journey at Zamil Industrial Investment Company. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.