Client Service Manager

Job Description:

The Client Service Manager at National Water Company in Riyadh, SA will be responsible for maintaining and enhancing client relationships to ensure customer satisfaction and retention. The ideal candidate will have at least 7 years of experience in a similar role and possess strong communication and interpersonal skills.

Responsibilities: - Develop and implement strategies to attract and retain clients - Serve as the main point of contact for client inquiries and concerns - Coordinate with internal teams to ensure timely delivery of services and products - Analyze client feedback and implement improvements to enhance customer experience - Monitor client accounts and identify opportunities for upselling or cross-selling - Prepare reports on client satisfaction and retention rates - Stay informed about industry trends and competition to provide the best possible service to clients

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 7 years of experience in client service or account management - Strong communication and negotiation skills - Motivated and resourceful personality traits - Persuasion and innovation soft skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software

Benefits: - Disability insurance - Company equipment provided - Medical coverage

Working Environment: At National Water Company, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creative thinking and innovation in our approach to client service.

Equal Opportunity Statement: National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.