Client Service Representative - Work from home

Job Description:

Al Rajhi Holding Group is seeking a dedicated Client Service Representative to join our team and work from home in Mecca, SA. As a Client Service Representative, you will be responsible for delivering exceptional customer service to our clients and maintaining strong relationships with them. This is a full-time Associate Level position with a minimum of 2 years of experience required.

Responsibilities: 1. Provide excellent customer service to clients through various communication channels such as phone, email, and chat. 2. Handle client inquiries, resolve complaints, and provide solutions to any issues that may arise. 3. Manage client accounts, update client information, and ensure accuracy of records. 4. Coordinate with other departments to ensure timely and efficient resolution of client requests. 5. Stay up-to-date on company products, services, and policies to provide accurate information to clients. 6. Maintain a positive and professional attitude at all times, even in challenging situations. 7. Meet or exceed client satisfaction goals and KPIs set by the company.

Requirements: 1. Independent and resilient personality traits. 2. Strong emotional intelligence and decision-making skills. 3. Excellent communication skills, both written and verbal. 4. Ability to work effectively in a remote environment. 5. Experience in customer service or a related field is preferred. 6. Proficiency in Microsoft Office and customer service software. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Joining Bonus for new employees. 2. Medical coverage for employees and their dependents. 3. Profit sharing opportunities based on company performance.

Working Environment: At Al Rajhi Holding Group, we value fresh ideas and inventive solutions. Our team members are encouraged to be creative and think outside the box to deliver the best results for our clients. We foster a supportive and inclusive working environment where every team member's contributions are recognized and valued.

Equal Opportunity Statement: Al Rajhi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply: Interested candidates should apply by May 31, 2024, to be considered for this Client Service Representative position. We look forward to reviewing your application and potentially welcoming you to our team at Al Rajhi Holding Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.