Client Support Assistant - Work from home

Job Description:

Al-Yamama is seeking a motivated and reliable Client Support Assistant to join our team on a full-time basis. This remote position allows you to work from the comfort of your own home, providing support to our clients in Mecca, Saudi Arabia.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with product or service-related questions and issues. 3. Research and troubleshoot client concerns to provide accurate and helpful solutions. 4. Maintain detailed records of client interactions and transactions. 5. Collaborate with other team members to ensure a seamless client experience. 6. Assist in documenting and updating client support procedures and guidelines. 7. Utilize decision-making skills to assess complex client situations and provide appropriate resolutions.

Requirements: 1. Minimum of 2 years of experience in a customer service or client support role. 2. Excellent communication skills, both written and verbal. 3. Strong research skills to effectively address client inquiries. 4. Ability to work independently and prioritize tasks effectively. 5. Proficiency in Microsoft Office applications. 6. Highly organized with great attention to detail. 7. Motivated and reliable team player. 8. Ability to make informed decisions under pressure.

Benefits: - Visa sponsorship for eligible candidates. - Joining bonus for successful hires. - Vision insurance coverage.

Working Environment: At Al-Yamama, we encourage autonomy and independence, trusting our employees to excel in their roles. Our remote work setup allows for flexibility while maintaining a collaborative and supportive team dynamic.

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: 2024-05-13

Join our team and help us provide exceptional client support from the comfort of your own home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.