Client Support Associate

Job Description:

We are looking for a Client Support Associate to join our team at the National Shipping Company of Saudi Arabia in Jeddah. As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. This role requires a high level of resilience and adaptability, as well as strong research and cooperation skills.

Responsibilities: - Answering client inquiries via phone, email, and in person - Resolving client issues and escalating them when necessary - Providing product and service information to clients - Managing client accounts and updating records as needed - Collaborating with internal teams to improve processes and workflows - Conducting research to better understand client needs and preferences - Assisting with client onboarding and training as needed

Requirements: - 4 years of experience in client support or a related field - Strong communication and problem-solving skills - Ability to work well under pressure and meet deadlines - Resilient and adaptable in fast-paced environments - Excellent research and cooperation skills - Bachelor's degree in business administration or a related field preferred

Benefits: - Vision insurance - Disability insurance - Medical coverage

Working Environment: At the National Shipping Company of Saudi Arabia, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to providing top-notch service to our clients while upholding our values of integrity and excellence.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: June 27, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the world of shipping and logistics. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.