Client Support Manager

Job Description:

We are looking for a passionate and resourceful Client Support Manager to join our team at L'azurde Company for Jewelry in Mecca, SA. As a mid-to-senior level professional with at least 8 years of experience in client support or a related field, you will be responsible for providing exceptional support to our valued clients.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries, concerns, or issues in a timely and professional manner. - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty. - Collaborate with internal teams to address client needs and deliver solutions that meet their requirements. - Provide product knowledge and training to clients as needed. - Analyze client feedback and identify areas for improvement to enhance the overall client experience. - Monitor client accounts and proactively address any potential issues to prevent escalations. - Prepare and present reports on client metrics and satisfaction levels to management.

Requirements: - Bachelor's degree in Business Administration or a related field. - 8+ years of experience in client support or a similar role. - Strong communication and interpersonal skills. - Proven ability to multitask and prioritize in a fast-paced environment. - Excellent presentation skills. - Adaptability to changing client needs and market trends. - Proficiency in Microsoft Office and CRM software.

Benefits: - Company equipment provided. - Paid Time Off (PTO). - Retirement plan.

Working Environment: Join a team that leads the jewelry industry through cutting-edge ideas and solutions. Work in a collaborative and supportive environment where your contributions are valued and recognized.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: L'azurde Company for Jewelry is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.