Client Support Manager

Job Description:

We are seeking a Client Support Manager to join our team at Zamil Industrial Investment Company in Riyadh, SA. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for managing client relationships and providing exceptional support to ensure their satisfaction and loyalty.

Responsibilities: - Build and maintain strong relationships with clients, understanding their needs and providing solutions - Serve as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to deliver high-quality services and products to clients - Analyze client feedback and data to identify areas for improvement and implement strategies to enhance the client experience - Monitor client accounts and contracts, ensuring accuracy and compliance with company policies - Develop and implement client support strategies to drive client retention and revenue growth - Train and mentor junior client support staff to ensure consistent and efficient service delivery

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in client support or customer service roles - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Ability to work effectively in a team environment - Reliable and adaptable to changing priorities and client needs

Personality traits: Reliable, adaptable Soft skills: Teamwork, analysis

Benefits: - Retirement plan - Employee discounts - Travel opportunities

Working Environment: At Zamil Industrial Investment Company, we prioritize building strong connections with our clients and treating our colleagues like an extended family. Our supportive and collaborative work environment encourages professional growth and development.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected characteristic. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.