Client Support Officer

Job Description:

Jarir Marketing Company is seeking a results-driven and adaptable Client Support Officer to join our team in Mecca, SA. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients, resolving any inquiries or issues they may have in a timely and efficient manner.

Responsibilities: - Respond to client inquiries via phone, email, and in-person - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships with clients and provide support throughout their journey with our company - Keep detailed records of customer interactions and transactions - Collaborate with internal teams to ensure client needs are met effectively - Analyze customer feedback and make recommendations for improvement - Manage and escalate any customer complaints as needed - Stay up to date on company products and services to provide accurate information to clients

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 2 years of experience in a customer service role - Strong analytical skills and ability to problem-solve efficiently - Excellent people management skills - Driven and adaptable personality traits - Ability to work well under pressure and meet deadlines - Excellent communication and interpersonal skills - Proficiency in Microsoft Office Suite - Fluency in both English and Arabic is preferred

Benefits: - Visa sponsorship - Relocation allowance - Free food - Competitive salary and benefits package

Working Environment: At Jarir Marketing Company, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of customer support and satisfaction. We foster a collaborative and inclusive work environment where employees are encouraged to grow and develop professionally.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and proudly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.