Remote Client Support Representative

As a Remote Client Support Representative at Al Hokair Group, you will play a crucial role in ensuring customer satisfaction through excellent service and support. Your responsibilities will include, but not be limited to:

- Providing timely and accurate responses to client inquiries via phone, email, and chat - Troubleshooting technical issues and resolving customer complaints with patience and professionalism - Maintaining a high level of product knowledge to effectively assist clients with their needs - Logging all customer interactions and relevant information in the company database - Collaborating with other team members to streamline processes and improve the overall customer experience

To excel in this role, the ideal candidate will possess the following requirements: - 1 year of experience in a client support role - Excellent communication skills, both written and verbal - Reliable and motivated with a strong attention to detail - Strong planning skills to prioritize tasks effectively - Emotional intelligence to handle challenging situations with empathy and understanding

In addition to a competitive salary, Al Hokair Group offers benefits such as paid overtime, gym membership, and life insurance. Our working environment promotes transparency and open dialogue for effective communication at all levels.

We are an equal opportunity employer and encourage all qualified individuals to apply by the deadline of July 1, 2024. Join our team and help us deliver exceptional client support services from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.