Client Support Specialist

Job Description:

We are looking for a highly motivated Client Support Specialist to join our team at Bawan Company in Jeddah, SA. As a Client Support Specialist, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities: - Serve as the main point of contact for all client inquiries, concerns, and requests - Provide troubleshooting and technical support for clients using our products or services - Collaborate with internal teams to resolve client issues and escalate as needed - Maintain accurate records of client interactions and follow up on any outstanding issues - Proactively identify opportunities to improve the client experience and make recommendations for process improvements - Assist with the onboarding of new clients and provide training as needed - Provide regular updates to clients on the status of their requests and ensure timely resolution - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 4 years of experience in client support or customer service - Strong communication and interpersonal skills - Ability to work independently and adapt to changing priorities - Creativity and strong project management skills - Proven track record of delivering exceptional customer service - Proficiency in Microsoft Office Suite and CRM software - Ability to multitask and work well under pressure

Benefits: - Free food provided on site - Company transportation for employees - Parental leave for eligible employees

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other basis protected by applicable law. All qualified applicants will receive consideration for employment without regard to any such basis.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.