Client Support Specialist - Work from home

Job Description:

Saudi Aramco, a leading global energy company, is seeking a talented Client Support Specialist to join our team. This position will be based in Mecca, SA, but will offer the flexibility to work from home. As a Client Support Specialist, you will play a crucial role in providing exceptional customer service to our clients, ensuring their needs are met and problems are resolved in a timely and efficient manner.

Responsibilities: - Respond to client inquiries, concerns, and feedback via phone, email, and chat - Provide technical support and troubleshooting assistance for client issues - Collaborate with internal teams to resolve complex client issues - Document and track client interactions and resolutions in the CRM system - Identify opportunities for process improvement and contribute to team initiatives - Deliver top-notch customer service and build strong relationships with clients - Stay up-to-date on product knowledge and industry trends to better assist clients - Meet or exceed performance metrics related to response time, resolution time, and client satisfaction

Requirements: - Bachelor's degree or equivalent work experience - Minimum of 3 years of experience in customer service or client support role - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Proficiency in Microsoft Office and CRM software - Passionate about delivering outstanding customer service - Ability to work independently and in a team environment - Demonstrated adaptability and leadership skills - Hardworking attitude and a desire to continuously learn and grow

Benefits: - Profit sharing opportunities - Training and professional development programs - Paid Time Off (PTO) for work-life balance

Working Environment: At Saudi Aramco, we prioritize diversity and inclusivity, striving to create a culture of belonging where every employee feels valued and respected. As a Client Support Specialist, you will have the opportunity to work in a supportive and collaborative environment that encourages innovation and growth.

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 27, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Client Support Specialist with Saudi Aramco, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.