Contact Center Assistant

Job Description:

Sipchem is seeking a dedicated and adaptable Contact Center Assistant to join our team in Jeddah, SA. The successful candidate will be responsible for providing exceptional customer service and support to our clients through various communication channels, such as phone, email, and chat. The Contact Center Assistant will also assist in managing customer inquiries, resolving issues, and escalating complex cases to the appropriate department.

Responsibilities: - Handle incoming calls, emails, and chat messages from customers in a professional and timely manner - Provide accurate information about products, services, and company policies - Assist customers with order placement, tracking, and returns - Resolve customer complaints and issues effectively and efficiently - Escalate unresolved cases to the appropriate department for further assistance - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Continuously seek opportunities for innovation and improvement in customer service processes

Requirements: - 3 years of experience in a customer service or contact center role - Strong negotiation skills and ability to think innovatively - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Visa sponsorship for eligible candidates - Medical coverage for employee and dependents - Disability insurance for long-term protection

Working Environment: At Sipchem, we uphold the highest standards of ethical conduct and integrity. Our team is dedicated to creating a positive and inclusive work environment where all employees are respected and valued for their unique contributions.

Deadline to Apply: Interested candidates should apply by May 8, 2024.

Equal Opportunity Statement: Sipchem is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.