Contact Center Assistant

Job Description:

Al Tazaj, a leading food service company in Medina, SA, is seeking a Contact Center Assistant to join our dynamic team. As a Contact Center Assistant, you will be responsible for providing exceptional customer service through telephone and email communications.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and friendly manner - Assisting customers with placing orders and resolving any issues or complaints - Maintaining accurate records of customer interactions and transactions - Providing product information and pricing to customers - Collaborating with other departments to ensure customer satisfaction and resolution of any problems - Assisting with administrative tasks such as data entry and filing - Following company policies and procedures to ensure high-quality service delivery - Keeping up-to-date with product knowledge and training materials - Assisting with special projects and initiatives as needed

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Confident and resourceful personality traits - Strong attention to detail and excellent time management skills - Excellent communication skills, both verbal and written - Proficiency in Microsoft Office applications and CRM software - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously - High school diploma or equivalent required; Associate's degree preferred

Benefits: - Dental insurance - Company equipment provided - Vision insurance

Working Environment: Our company values building strong connections and treats colleagues like an extended family. We foster a supportive and collaborative work environment where every team member is valued and respected.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Al Tazaj is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.