Remote Contact Center Associate

As a Remote Contact Center Associate at Al Gosaibi Bros., you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers who have inquiries, issues, or need assistance with our products and services. This role requires a high level of professionalism, excellent communication skills, and the ability to work efficiently in a remote environment.

Responsibilities: 1. Answer incoming calls and respond to customer emails in a timely and professional manner. 2. Assist customers with product information, account inquiries, and issue resolution. 3. Document all customer interactions accurately in the company's CRM system. 4. Collaborate with other team members to address complex customer issues. 5. Follow company policies and procedures to ensure customer satisfaction. 6. Meet or exceed customer service metrics and KPIs on a consistent basis. 7. Continuously improve your knowledge of company products and services to better assist customers. 8. Attend training sessions and team meetings as required.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Driven and reliable with the ability to work independently in a remote environment. 3. Adaptability and leadership skills to handle challenging customer situations. 4. Excellent communication skills, both written and verbal. 5. Strong problem-solving abilities and attention to detail. 6. Proficiency in using CRM systems and other customer service tools. 7. Ability to multitask and prioritize tasks effectively. 8. High school diploma or equivalent.

Benefits: - Employee discounts on company products. - Parental leave for new parents. - Joining bonus for new employees. - Opportunities for career growth and advancement within the company.

Working environment: At Al Gosaibi Bros., we empower our employees to take ownership of their work and make impactful decisions that benefit our customers and the company. We foster a collaborative and supportive work environment where employees are encouraged to develop their skills and grow professionally.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: At Al Gosaibi Bros., we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for advancement. We do not discriminate on the basis of race, gender, religion, sexual orientation, or disability. We encourage individuals from all backgrounds to apply for our open positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.