Remote Contact Center Manager

As the Remote Contact Center Manager at Zamil Industrial Investment Company, you will be responsible for overseeing all aspects of our contact center operations, ensuring that our customers receive the highest level of service. This is a full-time position located in Mecca, SA, with a mid-to-senior level of seniority required and a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage a team of remote contact center agents, providing guidance, support, and training as needed - Develop and implement contact center strategies to improve efficiency and customer satisfaction - Monitor key performance indicators and provide regular reports to senior management - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in contact center management - Conduct performance evaluations and provide feedback to team members - Implement quality assurance processes to maintain high standards of service - Handle scheduling and staffing needs to ensure adequate coverage at all times

Requirements: - Independent and confident personality traits - Excellent attention to detail and communication skills - Proven experience in managing a remote contact center team - Strong leadership and decision-making abilities - Ability to work under pressure and meet tight deadlines - Proficiency in contact center software and tools - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Paid Time Off (PTO)

Working Environment: At Zamil Industrial Investment Company, we encourage autonomy and independence, trusting our employees to excel in their roles. You will have the opportunity to make a significant impact on our contact center operations and drive positive change within the organization.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.