Contact Center Representative

Job Description:

Panda Retail Company is seeking a Contact Center Representative to join our team in Riyadh, SA. As a Contact Center Representative, you will be responsible for handling incoming calls, emails, and online chats from customers, providing exceptional customer service, and resolving any issues or concerns they may have.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and online chat. 2. Provide accurate and timely information to customers regarding products, services, and promotions. 3. Resolve customer complaints or issues in a professional and efficient manner. 4. Maintain a positive and empathetic attitude towards customers at all times. 5. Update customer information in the database to ensure accurate records. 6. Escalate inquiries or issues to the appropriate department as needed. 7. Work collaboratively with other team members to ensure a seamless customer experience.

Requirements: 1. Minimum of 3 years of experience in a customer service or call center role. 2. Strong communication and interpersonal skills. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Excellent problem-solving skills and attention to detail. 5. Adaptable and able to quickly learn new processes and systems. 6. People management skills to effectively handle customer interactions. 7. Energetic and positive attitude towards customer interactions.

Benefits: 1. Profit sharing opportunities. 2. Dental insurance coverage. 3. Relocation allowance for eligible employees.

Working Environment: Join our team at Panda Retail Company and be part of a dynamic work environment that values innovation and teamwork. As a Contact Center Representative, you will have the opportunity to contribute to cutting-edge ideas and solutions that lead the industry.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such protected status.

Deadline to apply: 2024-05-08

If you meet the requirements and are excited about the opportunity to join our team at Panda Retail Company, please submit your application by the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.