Contact Center Representative

Job Description:

Saudi Ceramics is seeking a dedicated and hardworking Contact Center Representative to join our team in Jeddah, SA. As a member of our customer service team, the Contact Center Representative will be responsible for handling incoming calls, emails, and live chats from customers, providing assistance and resolving issues in a professional and timely manner.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Handling customer complaints and providing appropriate solutions - Processing orders, returns, and exchanges - Maintaining accurate records of customer interactions and transactions - Providing product information and assistance to customers - Collaborating with other departments to resolve customer issues - Meeting or exceeding customer service targets and goals

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills and a strong customer service orientation - Ability to multitask and prioritize in a fast-paced environment - Strong planning and organizational skills - Demonstrated leadership abilities - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) - Retirement plan - Profit sharing - Support for personal and professional development

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: May 8, 2024

Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Other duties may be assigned as needed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.