Contact Center Representative - Work from home

Job Description:

Al Hokair Group is seeking a Contact Center Representative to work remotely from home in Medina, SA. As an entry-level position, no prior experience in a call center or customer service role is required, but candidates must possess strong adaptability, resourcefulness, people management skills, and creativity.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions - Utilize various communication channels, including phone, email, and chat, to assist customers - Document all customer interactions accurately and efficiently in the company's CRM system - Work collaboratively with team members and other departments to ensure customer satisfaction - Meet or exceed performance metrics, including call quality, productivity, and customer satisfaction scores - Participate in ongoing training and development to enhance skills and knowledge

Requirements: - High school diploma or equivalent - Strong written and verbal communication skills - Ability to multitask and prioritize workload effectively - Proficiency in basic computer applications and software - Willingness to work flexible hours, including weekends and holidays - Comfortable working independently in a remote environment - 1 year of experience in a customer service or related role is preferred

Benefits: - Travel opportunities for top performers - Disability insurance coverage - Relocation allowance for eligible employees

Working Environment: At Al Hokair Group, we believe in aligning work with a greater purpose. As a Contact Center Representative, you will have the opportunity to contribute to a meaningful mission of providing exceptional customer service and support to our clients. Join our team and make a difference every day.

Equal Opportunity Statement: Al Hokair Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: June 27, 2024

We look forward to receiving your application and welcoming you to our team at Al Hokair Group. Apply now and start your journey towards a rewarding career in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.