Customer Care Associate - Work from home

Job Description:

Saudi Post is looking for a dedicated Customer Care Associate to join our team in Mecca, SA. This is a full-time position that allows you to work from the comfort of your own home. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Handling customer complaints and escalating issues as needed - Maintaining a positive and empathetic attitude towards customers at all times - Collaborating with other team members to ensure customer satisfaction - Utilizing company resources and tools to efficiently assist customers - Keeping detailed and accurate records of customer interactions - Continuously seeking opportunities for improvement in customer care processes - Participating in training sessions and professional development programs to enhance skills

Requirements: - Minimum of 2 years of experience in customer service or a related field - Resilient and hardworking personality traits - Strong teamwork and people management skills - Excellent communication skills, both written and verbal - Ability to work independently and efficiently in a remote environment - Proficient in using computer systems and software applications - High school diploma or equivalent required

Benefits: - Gym membership - Company-provided equipment for work - Training and professional development opportunities - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: May 31, 2024

If you meet the requirements and are interested in this position, please apply by the deadline. We look forward to welcoming you to our team at Saudi Post.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.