Customer Care Officer - Work from home

Job Description:

Hilton is seeking a reliable and independent Customer Care Officer to join our team in Riyadh as a fulltime employee working from home. The successful candidate will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction at all times. This role requires a high level of professionalism, communication skills, and the ability to work independently in a remote setting.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer issues and complaints effectively and efficiently. 3. Provide information and assistance to customers regarding our products and services. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to ensure a seamless customer experience. 6. Identify opportunities for improvement in customer service processes and implement solutions. 7. Adhere to company policies and procedures at all times. 8. Strive to exceed customer expectations and uphold Hilton's high standards.

Requirements: 1. Associate level degree or equivalent work experience. 2. Minimum of 4 years of experience in customer service or a related field. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and prioritize tasks effectively. 6. Strategic planning and teamwork skills. 7. Proficiency in using customer service software and tools. 8. Availability to work fulltime hours from a remote location in Riyadh.

Benefits: 1. Company equipment provided for remote work. 2. Free food provided during working hours. 3. Paid sick leave for eligible employees.

Working Environment: At Hilton, we strive for excellence and uphold high standards in all endeavors. Our team members are dedicated to providing exceptional service to our customers and maintaining a positive work environment.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.