Customer Care Representative

Job Description:

As a Customer Care Representative at Hilton in Mecca, SA, you will be responsible for providing exceptional customer service to guests and visitors of our hotel. This is a full-time position at the Associate level, requiring a minimum of 3 years of experience in customer care or a related field. The ideal candidate will have a high level of energy and reliability, as well as strong soft skills in innovation and problem-solving.

Responsibilities: - Responding to guest inquiries and resolving any issues in a timely and professional manner - Handling incoming calls and emails from guests seeking assistance or information - Providing information about hotel services, amenities, and local attractions - Processing reservations and cancellations accurately and efficiently - Collaborating with other departments to ensure guest satisfaction and resolve issues - Maintaining accurate records of guest interactions and feedback

Requirements: - High school diploma or equivalent - 3 years of experience in customer care or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a commitment to providing excellent service - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and other relevant software programs

Benefits: - Remote work flexibility - Dental insurance - Relocation allowance - Employee well-being through health and wellness initiatives

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.