Customer Care Representative

Job Description:

United Electronics Company is seeking a dynamic and customer-focused individual to join our team as a Customer Care Representative in Riyadh, SA. As a key member of our customer care team, you will be responsible for providing exceptional service to our valued customers and ensuring their satisfaction with our products and services.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolve customer complaints and issues effectively and efficiently, ensuring a positive outcome for the customer. 3. Provide product information and technical support to customers as needed. 4. Process orders, returns, and exchanges accurately and in a timely manner. 5. Monitor customer feedback and escalate any recurring issues to the appropriate departments for resolution. 6. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience. 7. Maintain customer records and documentation accurately.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 3 years of experience in customer service or a related field. 3. Excellent communication skills, both verbal and written. 4. Strong problem-solving skills and the ability to think on your feet. 5. Resilient and driven, with a passion for customer satisfaction. 6. Innovative mindset and attention to detail. 7. Proficiency in Microsoft Office and CRM software. 8. Ability to multitask and prioritize in a fast-paced environment.

Benefits: - Gym membership - Disability insurance - Free food

Working Environment: At United Electronics Company, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees are given the opportunity to grow and develop their skills.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.