Customer Care Representative - Work from home

Job Description:

We are seeking a Customer Care Representative to join our team at Al Babtain Power & Telecommunication Co. This is a full-time, work-from-home position based in Jeddah, SA at the Associate level. The ideal candidate will have at least 3 years of experience in a customer service role and possess strong communication skills.

Responsibilities: - Handling incoming customer inquiries via phone, email, and chat - Providing excellent customer service and resolving customer issues in a timely manner - Maintaining customer records and updating information as needed - Collaborating with other team members to ensure customer satisfaction - Following company policies and procedures for customer interactions - Meeting established service level agreements and performance metrics

Requirements: - 3+ years of experience in a customer service role - Independent and reliable with the ability to work from home - Strong cooperation and negotiation skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a relevant field is preferred

Personality traits: - Independent - Reliable

Soft skills: - Cooperation - Negotiation

Benefits: - Company transportation - Remote work flexibility - Travel opportunities

Working environment: At Al Babtain Power & Telecommunication Co, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where your contributions are valued.

Deadline to apply: 2024-05-24

Equal Opportunity Statement: Al Babtain Power & Telecommunication Co is an equal opportunity employer and we welcome all qualified individuals to apply for our open positions without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.