Customer Care Specialist

Job Description:

We are seeking a dedicated and experienced Customer Care Specialist to join our team at Saudi Arabian Mining Company in Mecca, SA. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Handle incoming customer inquiries via phone, email, and in-person - Resolve customer complaints in a professional and timely manner - Provide product information and recommendations to customers - Process orders, returns, and exchanges - Communicate with other departments to address customer concerns - Maintain accurate records of customer interactions and transactions - Identify opportunities for upselling and cross-selling of products - Monitor customer satisfaction levels and report feedback to management - Collaborate with the sales team to ensure customer retention and loyalty

Requirements: - Bachelor's degree in Business Administration or a related field - 4+ years of experience in customer service or a related role - Excellent communication and interpersonal skills - Strong problem-solving abilities and strategic planning skills - Ability to work effectively in a fast-paced environment - Hardworking and reliable with a positive attitude - Proficient in Microsoft Office and CRM software - Experience in the mining or resources industry is a plus

Benefits: - Company transportation - Visa sponsorship - Joining Bonus

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. We provide a supportive and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Saudi Arabian Mining Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.