Remote Customer Service Associate

Job Description:

The Remote Customer Service Associate will be responsible for providing exceptional customer service to clients of Al-Rashid Trading & Contracting Co Ltd. This role will involve interacting with customers through various communication channels, including phone, email, and chat to address inquiries, resolve issues, and provide product information.

Responsibilities: - Answering customer inquiries promptly and professionally - Resolving customer complaints in a calm and courteous manner - Processing customer orders and providing shipment tracking information - Providing product information and recommendations to customers - Escalating complex issues to the appropriate department for resolution - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure a seamless customer experience - Continuously improving customer service processes and procedures

Requirements: - 1 year of customer service experience - Excellent communication skills (verbal and written) - Strong problem-solving abilities - High level of attention to detail - Ability to work independently and as part of a team - Passionate about providing excellent customer service - Confidence in dealing with a variety of customer scenarios - Proficient in computer applications such as Microsoft Office - Ability to multitask and prioritize tasks efficiently - Planning and organizational skills

Benefits: - Life insurance coverage - Joining bonus for new employees - Employee discounts on company products

Working Environment: The working environment at Al-Rashid Trading & Contracting Co Ltd prioritizes understanding and empathy in all interactions with customers. We value a customer-centric approach and strive to exceed customer expectations in every interaction.

Deadline to Apply: Interested candidates should submit their applications by May 8, 2024.

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.