Customer Service Associate

Job Description: As a Customer Service Associate at Saudi Electricity Company in Medina, SA, you will be responsible for providing exceptional customer service to clients and customers. You will be the first point of contact for all inquiries and concerns, and will be expected to represent the company in a professional and friendly manner at all times.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Resolve customer complaints and issues in a timely and efficient manner - Process customer orders and payments accurately - Maintain customer records and databases - Collaborate with other departments to ensure customer satisfaction - Provide support to the sales team as needed - Assist with special projects or events as required

Requirements: - Bachelor's degree in business administration or related field - 1 year of customer service experience preferred - Excellent communication and interpersonal skills - Strong attention to detail - Ability to multitask and prioritize effectively - Proficiency in Microsoft Office suite - Confidence and drive to succeed in a fast-paced environment - Strong decision-making and people management skills

Benefits: - Dental insurance - Company transportation - Retirement plan

Working Environment: At Saudi Electricity Company, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work with a dynamic team in a supportive and collaborative environment.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Saudi Electricity Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.